问题处理(1/2)-英语听力

[00:00.31]Hello, Penco Telecommunications. [00:03.20]At last, I was just about to hang up. [00:06.51]I've been on the phone for ten minutes going through various options, none of which I wanted. [00:12.24]I do apologise for the wait, sir. [00:14.33]How can I help you ? [00:15.70]I've been waiting in all day for an engineer to come and repair my line. [00:20.63]He was due to come at ten o'clock this morning. [00:23.44]It's now three in the afternoon. [00:25.83]I telephoned at 12 o'clock and one of your operators promised to call me back, but she hasn't. [00:32.44]I've wasted my day waiting around and worse than that I still can't receive any calls. [00:37.59]I'm very sorry. Can I have your number and I'll look into it straight away ? [00:41.88]Yes, it's 01889 245624. [00:49.16]OK. One moment, I'm going to see who the engineer is that has been assigned to the job. [00:54.56]OK, I have his number. I'm going to put you on hold and try to find out what's happened. [01:00.98]Please don't disappear. As I said, it took me ten minutes to get through in the first place. [01:06.48]Don't worry. I'll come straight back to you. One moment.