第十八期 2-1 (2/7)-英语听力

[00:01.34]Can I see your Manager, please? I have a complaint.
我可以见你们的经理吗? 我要投诉。 [00:05.46]Sorry, madam. He's on business. May I help you?
对不起，太太。他出差去了。我能帮你吗? [00:09.13]Yes. Did you have the room checked before offering it to me?
好吧。你们把房间提供给我之前检查过了吗? [00:13.15]There's not a scrap of paper in the toilet.
厕所里连一张纸都没有。 [00:16.11]What's worse, the toilet doesn't flush.
更糟糕的是，马桶不能冲水。 [00:19.23]Can you imagine how disgusting it is?
你能想象那有多恶心吗? [00:21.87]I'm terribly sorry to hear this.
听到这个消息我非常难过。 [00:24.11]I'll attend to it at once.
我马上去处理这件事。 [00:26.25]The housekeepers are supposed to check every room before new guests move in.
在新客人搬进来之前，管家应该检查每一个房间。 [00:31.45]It's their responsibility.
这是他们的责任。 [00:33.75]So why is the room in such a mess?
那为什么房间这么乱呢? [00:36.45]We have been extremely busy with a big conference.
我们一直非常忙碌，因为有一个大型会议。 [00:39.79]I can't take it as an excuse.
我不能把它当成借口。 [00:42.94]I have been asking for an extra pillow since I got here.
自从我来到这里，我就一直要求多一个枕头。 [00:46.87]Where is it?
它在哪里？ [00:48.04]I do apologize for the inconveniences.
给您带来的不便，我深表歉意。