第八期 2010年6月真题 文章(4/6)-英语听力

[00:00.00]Passage One [00:02.57]As the new sales director for a national computer firm, [00:07.67]Alex Gordon was looking forward to his first meeting with the company's district managers. [00:13.73]Everyone arrived on time, and Alex's presentation went extremely well. [00:20.00]He decided to end the meeting with the conversation about [00:23.35]the importance of the district managers to the company's plans. [00:28.15]"I believe we are going to continue to increase our share of the market," he began, [00:35.02]"because of the quality of the people in this room. [00:38.71]The district manager is the key to the success of the sales representatives in his district. [00:45.52]He sets the term for everyone else. If he has ambitious goals and is willing to put in long hours, [00:53.00]everyone in his unit will follow his example. " [00:56.78]When Alex was finished, he received polite applause, but hardly the warm response he had hoped for. [01:06.68]Later, he spoke with one of the senior managers. [01:11.66]"Things were going so well until the end," Alex said disappointedly, "Obviously, I said the wrong thing." [01:20.00]"Yes," the district manager replied, "Half of our managers are women. [01:27.06]Most have worked their way up from sales representatives, [01:30.78]and they are very proud of the role they played in the company's growth. [01:34.50]They don't care at all about political correctness. [01:38.95]But they were definitely surprised and distressed to be referred to as he in your speech." [01:46.83]Passage Two [01:49.06]The way to complain is to act business like and important. [01:54.77]If your complaint is immediate,suppose you got the wrong order at a restaurant, [02:01.09]make a polite but firm request to see the manager. [02:05.91]When the manager comes, ask his or her name. [02:10.08]And then state your problem and what you expect to have done about it. [02:14.48]Be polite! Shouting or acting rude will get you nowhere. [02:19.73]But also be firm in making your complaint. Besides, act important. [02:28.50]This doesn't mean to put on airs and say "do you know who I am?" [02:34.21]What it means is that people are often treated the way they expect to be treated. [02:40.52]If you act like someone who expects a fair request to be granted,chances are it will be granted. [02:48.71]The worst way to complain is over the telephone. [02:52.67]You are speaking to a voice coming from someone you cannot see. [02:57.69]So you can't tell how the person on the line is reacting. [03:01.98]It is easy for that person to give you the run-around. [03:06.68]Complaining in person or by letter is generally more effective. [03:13.44]If your complaint does not require an immediate response,it often helps to complain by letter. [03:20.85]If you have an appliance that doesn't work, send a letter to the store that sold it. [03:27.12]Be businesslike and stick to the point. [03:30.90]Don't spend a paragraph on how your uncle Joe tried to fix the problem and couldn't.